Service Manager – Solar PV & Inverter Systems
We’re looking for a Service Manager to lead after-sales service operations across the UK for a global manufacturer of solar inverters and energy solutions. This is a key role within the Service function, responsible for driving service quality, managing technical teams and ensuring high levels of customer satisfaction across residential, C&I and utility-scale PV installations.
The company is an established OEM with a strong global footprint in solar and energy storage, delivering high-quality inverter technology and supporting customers across the full project lifecycle—from design through to post-sales service. With significant installed capacity worldwide, the business is focused on strengthening its UK service capability as the market continues to scale.
As Service Manager, you’ll act as the central interface between customers, service partners and internal teams. You’ll take ownership of service performance, technical escalation and continuous improvement, ensuring systems operate reliably and issues are resolved efficiently.
Service Manager – Key Responsibilities
Service Operations
- Lead and manage after-sales service activities for solar inverter systems across the UK
- Ensure timely troubleshooting, repair, replacement and commissioning support
- Monitor and drive service KPIs (response time, resolution time, customer satisfaction, warranty performance)
Team & Partner Management
- Lead, coach and support internal engineers and external service partners
- Coordinate service delivery across multiple stakeholders, ensuring consistent standards
- Act as escalation point for complex technical issues and customer complaints
Technical Support & Customer Interface
- Provide technical support and guidance to customers, installers and partners
- Oversee resolution of field issues, ensuring minimal downtime and high service quality
- Maintain strong relationships with key customers and stakeholders
Warranty & Process Management
- Manage warranty claims, RMA processes and spare parts coordination
- Ensure compliance with UK regulations and internal service standards
- Utilise CRM and service management tools to track performance and reporting
Continuous Improvement
- Feed field issues back to Product Management and R&D teams
- Support service strategy development and process improvements
- Drive initiatives to improve product reliability and service efficiency
Service Manager – Requirements
- 5+ years’ experience in service, technical support or after-sales roles within solar PV, inverters, power electronics or renewables
- Strong technical knowledge of solar inverter systems and PV plant operations
- Experience managing engineers or service partners
- Good understanding of the UK solar market and regulatory environment
- Strong stakeholder management and customer-facing capability
- Degree or technical qualification in Electrical Engineering, Renewable Energy or similar
- Fluent English; Italian language skills advantageous
- Experience with CRM and service management systems
- Willingness to travel across the UK
Why Apply?
This is a leadership role within a growing OEM, offering the opportunity to shape UK service operations and directly influence customer experience and product performance in a scaling solar market.